ABOUT US:

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work.

SUMMARY:

Under the direction of the Customer Service and Outreach Manager, Family Resources, the Receptionist greets and assists all inquiries either in person or on the telephone. The Receptionist is responsible for managing the front desk and providing clerical and administrative support to the Family Resources Department. All work to be completed with minimum supervision and in accordance with Organizational standards.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

1. Receive clients and visitors in a pleasant manner. Answer front desk calls by the third ring and respond accurately and politely to client inquiries. Provide CCAP forms to walk- in applicants. Secure information necessary to direct visitors or callers to appropriate staff or service.
2. Perform administrative duties as assigned: typing correspondence, drafts, data entry, faxing, copying, and reports etc. Monitor daily count of walk-in clients including children and entering data in spreadsheet daily.
3. Receive and enter conference room requests on Conference Room Calendar.
4. Ensure trays at receptionist desk are filled with program forms and all appropriate literature is visible and available to visitors.
5. Provide access to building areas as appropriate.
6. Receive, sort, and distribute all incoming mail from U.S. Post Office and courier services, daily, in a timely manner. Contact the appropriate department.
7. Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
8. Other Functions: The Organization may assign other functions to the job at its discretion.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED). Two years related experience in an office environment.

OTHER SKILLS AND ABILITIES:

• Bilingual English-Spanish required.
• Human relations skills to deal effectively with staff, visitors, and customers in person and on the telephone.
• Ability to project a positive and professional image to the public, clients, and Agency’s employees.
• Ability to demonstrate good organizational and communication skills.
• Ability to work well with others, and to assist the public cooperatively and courteously must be patient, work well under pressure and with a diverse group of people.

Benefits of Working at IAFC:

• Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most.
• We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiassed and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
• We offer an extensive benefits package that adds value to your total compensation. Our benefits include:

• Health, dental and vision insurance plans with company contribution of 95% for single coverage
• 401k with company match
• Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company paid Life Insurance

Location: Damen

$16.20 Hourly -

IL Action for Children is EEO/M/F/V/D employer

While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.