ABOUT US:

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work.

SUMMARY:

Under the direction of a Family Resources Manager, the Family Resources Supervisor manages the direct services provided to parents and providers through Illinois Action for Children’s Family Resources programs including the IDHS Child Care Assistance Program. All work to be completed with minimum supervision and in accordance with organizational standards.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

1. Supervise assigned team to ensure that high quality and professional services are provided to parents and providers that work with Illinois Action for Children. Ensure confidentiality of parent and provider information received and managed by Illinois Action for Children.
2. Monitor and implement policies and procedures of the IDHS Child Care Assistance Program, Parent Referral line and other IAFC programs
3. Implement quality control measurements on assigned staff to ensure effective, efficient and professional services are provided to parents and providers within set timelines and procedures.
4. Prepares written reports on assigned groups caseload utilization and assigned teams activities; report regularly to assigned manager. Knowledgeable of all assigned team members functions; could serve as back up if needed to assist team.
5. Responsible for assigned teams knowledge of IDHS Child Care Assistance program, parent referral program, Study and other Illinois Action for Children Family Resources programs.
6. Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
7. Other Functions: The Organization may assign other functions to the job at its discretion.

SUPERVISORY RESPONSIBILITIES include but are not limited to the following. The company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.

Responsible for supervising one segment of a team. Formal responsibility for planning, assigning, directing and coordinating the work of these functions. Performs employee evaluations and makes hiring decisions. Supervises position of Family Resources Support Specialist, Family Resources Specialist, Family Resources Coordinator.

While performing the duties of this job, the employee is regularly required to speak English, specifically, to communicate both in person and over the telephone. The employee must regularly operate a word-processing system and therefore must be able to read, produce and transmit data on such a system. Additionally, the position requires occasional lifting, bending, and walking.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Bachelor's degree and 1-2 years related experience required. Experience supervising staff is strongly preferred.

OTHER SKILLS AND ABILITIES:

• Must demonstrate the ability to multi-task, verbal and written communications skills, excellent customer service and attention to detail.
• Supervisory experience strongly preferred.

Benefits of Working at IAFC:

• Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most.
• We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiased and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
• We offer an extensive benefits package that adds value to your total compensation. Our benefits include:

• Health, dental and vision insurance plans with company contribution of 95% for single coverage
• 401k with company match
• Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company paid Life Insurance

Location: 1340 S Damen Ave, Chicago

Salary $53,000 -

IL Action for Children is EEO/M/F/V/D employer

While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.