Career Opportunities with Illinois Action for Children

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Temporary Chicago Early Learning Coordinator

Department: Referrals and Outreach 302-06
Location: Chicago, IL

 ABOUT US:

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years.  IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty.  IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients.  IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities.  We welcome all applicants who share our mission and vision to join us in our essential work.

SUMMARY:

Under the direction of the Chicago Early Learning Supervisor, the Chicago Early Learning Coordinator provides assistance and referral service to parents seeking early care and education options. Provides follow-up to parents to ensure contact has been made. Provides education and information on Chicago Early Learning child development issues, quality indicators, licensing standards, Early Head Start Programs, Chicago Early Learning Programs, IDHS Child Care Assistance Program and other early learning program options.  Serves as a point person with internal and external programs.  All work to be completed with minimum supervision and in accordance with organizational standards.

This incumbent will be expected to promote and adhere to the workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities. All work to be completed with minimum supervision and in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.

  1. Provide information to parents, DFSS and CPS staff regarding Chicago Early Learning application and enrollment process over the phone and/or at walk-in desk in accordance with IAFC and City of Chicago policies and procedures.  This includes connecting directing parents and staff to the universal application website and Chicago Early Learning Family Resource Centers, appropriate CPS and DFSS offices, providing tuition information, etc.  Ensure that problem cases are resolved in a timely, accurate and professional manner.
  2. Provide assistance to parents who are interested in applying for Chicago Early Learning preschool program through the online Chicago Early Learning Preschool Application.  This includes answering questions regarding application navigation, completing and submitting online application for parents, updating and changing information for parents who have completed the application, providing referral assistance, and escalating application issues to DFSS and/or CPS as necessary.
  3. Provide enhanced referral service to parents based on parents’ needs/request and contractual obligations.
  4. Troubleshoot more difficult calls from parents and Chicago Early Learning sites regarding special needs referrals, child development issues, etc.  Ensure problem cases are resolved in a timely, accurate and professional manner.
  5. Provide feedback to Supervisor on CEL application, verification, and enrollment process, including issues faced by parents completing these steps, noticeable trends, and customer feedback.
  6. Input data and maintain zip code database, DTP database, COPA database and SalesForce database.
  7. Refers potentially eligible parents to appropriate IAFC programs for information on IDHS program; educates parents on other IAFC programs. 
  8. Reconcile and prepare reports for internal/DFSS/CPS use and written consumer education materials.
  9. Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
  10. Other Functions:  The Organization may assign other functions to the job at its discretion.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Social Services, Early Childhood Education or related field with at least 18 credit hours of child development and two years work experience with direct childcare OR Associates degree or two years of college classes with a minimum of 60 credit hours in Social Services with at least 18 credit hours in child development with three years work experience with direct childcare in which at least one year is in a childcare resource and referral program. 

OTHER SKILLS AND ABILITIES:

  • Ability to travel locally.
  • Strong verbal and written communication skills
  • Excellent presentation skills

This position is without benefits and temporary until November 30th, with a possible extension depending on funding.   

Location: Chatham                       Salary: $18.00 per hour

IL Action for Children is EEO/M/F/V/D employer.

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