Career Opportunities with Illinois Action for Children

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Early Learning Information Technology Support Specialist

Department: Information Technology
Location: Homewood, IL


Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years.  IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty.  IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients.  IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities.  We welcome all applicants who share our mission and vision to join us in our essential work.


Under the direction of the Manager, Early Learning Technology Support, the Information Technology Support Specialist will provide technology support and assistance as required, specifically for various agency offices in the south suburbs of Chicago and other locations as needed.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed with minimum supervision and in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

  • Provides technology assistance and support to agency end users as needed, including support for hardware, software, and related equipment. Support functions include but are not limited to the following:
    • Microsoft Office 365 applications (Outlook, Word, Excel) and web conferencing applications (primarily Microsoft Teams and Zoom)
    • Copiers (Desktop for WFH users and in office enterprise level Canon Copiers)
    • Tablets (iPads using JAMF MDM, Samsung tablets)
    • Laptops (primarily Lenovo ThinkPads)
    • Thin Clients for VDI users
    • Projectors
    • VDI Issues
  • Maintains and supports agency hardware and equipment to ensure high quality performance and to identify potential problems.  Performs repairs and maintenance on equipment as needed and directed.  Maintains equipment inventory, including keeping track of new deployments; recycling old equipment; and keeping inventory up to date and accurate.
  • Assists in user and file administration through Microsoft Active Directory.  Performs user account management functions, including password resets; creating/terminating users; and adding/removing permissions.
  • Monitors, manages, and responds to requests for assistance using the Zendesk Help Desk system.
  • Assists in developing, updating, and maintaining documentation related to technology, policies, and procedures.
  • Assists in Information Technology projects and activities as required.
  • Promotes Continuous Quality Improvement (CQI) and a culture of innovation by identifying ways for addressing needs and improving operations through data and technology.
  • Collaborates with other Information Technology team members in promoting an effective work environment and culture, while assisting the Information Technology team in providing technology support and assistance to staff members, as needed.
  • Performs all other assigned, related duties as required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:  Bachelor's degree or an Associate’s degree with 1-2 years of end user support experience.  Experience in providing technical assistance and support to end users, particularly as part of a technology/ help desk team.

CERTIFICATES, LICENSES, REGISTRATIONS:  Technical certifications such as Comptia A+ and Comptia Network+ are desirable.  Must have a valid Illinois driver’s license and access to a reliable and insured vehicle to travel between sites and to remote locations as needed.

This position will work in the southwest suburbs of Chicago.      IL Action for Children is EEO/M/F/V/D employer.

Vaccination required

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