Career Opportunities with Illinois Action for Children

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Provider Resources Program Generalist

Department: Provider Resources
Location: Chicago, IL

ABOUT US:

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years.  IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty.  IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients.  IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities.  We welcome all applicants who share our mission and vision to join us in our essential work.

SUMMARY:

Under the direction of the Program Services Project Supervisor, the Provider Resources Program Generalist is responsible for coordinating and supporting all aspects of the countywide Child Care Professional Development, and Quality Improvement Funds. Duties include management of data, data entry, technical assistance and support to providers and programs. Generalist serves as the initial point of contact for providers and other internal and external callers who contact Provider Resources, and helps to assess their needs, provide direct response if possible or referral to Provider Resources or other agency teams as appropriate.

This incumbent will be expected to promote and adhere to the workplace core capabilities of:  accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.  All work to be completed in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

  1. Maintain knowledge of all programs and services, and their eligibility requirements offered through the Provider Resources Department and other departments in the agency, and the team member roles and responsibilities.
  2. Use the above knowledge to receive incoming calls, mail and email from childcare providers, and answer providers’ questions and provide information and referrals so that they get a timely and meaningful response to meet their needs.
  3. Work with Program Services Project Supervisor to develop annual countywide delivery plan for Professional Development and Quality Improvement funds.
  4. Provide information and guidance to providers regarding professional development and program improvement opportunities, and the process for applying for funds to take advantage of these programs.
  5. Process applications and payments for professional development activities, Quality Improvement Cohorts, accreditation fees and training stipends.
  6. Record payments and technical assistance activities using the statewide Data Tracking Program (DTP) and other databases as needed.
  7. Use DTP Databases and online training registration/referral system to register providers for training and research and record interactions with providers. 
  8. Assist Program Services Project Supervisor with reviewing document content and assigned administrative tasks.
  9. Assess and respond to inquiries from businesses, churches, community organizations, family childcare networks and associations and direct them to appropriate program staff as appropriate.
  10. Work with the team to arrange offsite meetings, conferences, and training events.
  11. Quarterly coordinate the program internal orientation process of new Provider Resources staff with the hiring manager; and conduct a Provider Resources orientation for new staff.
  12. Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
  13. Other Functions:  The organization may assign other functions to the job at its discretion.

EDUCATION and/or EXPERIENCE:

           Associates Degree, plus two years related experience required.

       CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid Illinois Driver’s License and proof of insurance.

OTHER SKILLS AND ABILITIES:

  • Experience working in a remote environment.
  • Basic knowledge of Child Care Assistance Program.
  • Ability to travel throughout city and suburbs.
  • Ability to work independently.
  • Effective time management.

Location: Lawrence/Remote                                                         Salary: $35,400 per year    

IL Action for Children is EEO/M/F/D/V Employer

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